Client Success Manager

US-NY-New York
Category
Sale - Support
Everyday Health, Inc.
Type
Regular Full-Time

Overview

Everyday Health Consumer division is seeking a Client Success Manager and champion who will be responsible for driving and overseeing the execution of advertiser campaigns. You will be responsible for managing specific brands and recommend business and marketing strategies to achieve marketing and sales objectives. You have deep customer empathy and and consider yourself quite skilled at identifying their needs. This will include strategizing solutions, promotions, advertising/media, pricing, social, packaging and more in a highly-collaborative, fast-paced environment.

Responsibilities

About the Job:

 

 

  • Ensure the brand strategy is communicated, understood and implemented by all cross-functional groups, and work across all teams to execute against brand key performance indicators
  • Ensure editorial, technology, product, design, marketing strategy, finance and sales are aligned on the cost, timing, and overall program execution so that we deliver client KPIs on time and on budget
  • Effectively develop detailed project schedules that outline project tasks and activity dependencies
  • Communicate development progress and program outcomes to clients, in coordination with marketing strategy and sales, to ensure client success and satisfaction
  • Proactively keep senior management, sales, and clients thoroughly advised of status on all components of current projects. Provide weekly status to all parties
  • Partner with Marketing Strategy to identify opportunities for product innovation and product enhancements and field capability questions from marketing solutions and partner with appropriate teams to research opportunities
  • Be the subject matter expert for all aspects and operations of your brand– know the end to end flow, how the business rules are executed and ensuring that we are staying true to goals and KPI’s
  • Reconcile billing and delivery on a monthly basis with finance & prepare all client reporting
  • Collaborate with Marketing to ensure on time pacing and delivery for all campaigns

 

Qualifications

About You:

 

 

  • 4+  years experience in marketing or account management
  • You're able to skillfully balance and manage multiple projects simultaneously, and prioritize accordingly
  • Develop project plans and ensure accuracy of work
  • You have excellent client relationship skills and are a master communicator
  • Demonstrated ability to meet deadlines, work independently, and think creatively
  • Solid analytical ability and the ability to prioritize tasks are required
  • Dynamic, results-oriented, self-starter, organized and detail-driven
  • Ability to work in fast paced, creative environment and manage multiple projects of varying degree of complexity simultaneously
  • Ability to effectively communicate timelines, milestones, processes and results/KPIs, for a variety of client programs
  • Exceptional at influencing and partnering with others, and delivering solutions in a highly complex, and always changing environment
  • Proven problem-solving, strategic thinking and technical skills

 

 

 

Who We Are

 

 

 

Ziff Davis, a subsidiary of j2 Global, Inc., is a leading global digital-media company operating in four core verticals: Technology, Gaming, Healthcare and Shopping. Its brands – PCMag, Speedtest, ExtremeTech, Geek, Toolbox, IGN, Everyday Health, AskMen, Offers.com, TechBargains, emedia and Salesify – produce and distribute premium content across multiple platforms and devices. Ziff Davis delivers advertising, performance marketing, data services and licensing solutions to thousands of clients worldwide. Ziff Davis publishes in 25 languages and successfully partners with local publishing operators across 114 countries.

 

Everyday Health, Inc. (subsidiary of Ziff Davis) is a leading provider of digital health marketing and communications solutions delivered through multiple channels, including desktop, mobile web, and mobile phone and tablet applications, as well as video and social media. Data and analytics expertise helps power our innovation engine to deliver content experiences and marketing and engagement solutions that drive better health outcomes. Everyday Health enables consumers to manage their daily health and wellness needs, healthcare professionals to stay informed and make better decisions for their patients, and marketers, health payers and providers to communicate and engage with consumers and healthcare professionals to drive better health outcomes.

 

 

 

What We Offer

 

 

Alongside a dynamic and fun working environment and on-going career development opportunities, Everyday Health offers top tier medical, dental and vision insurance options including membership to One Medical Group, fully-stocked kitchens with complimentary organic snacks and beverages, and a 401(k) plan with matched contributions. We also have a Flexible Time Off policy so you can take time off as you need it, a Commuter Benefits plan and employee discounts on various services, such as gym memberships and pet insurance.

 

 

**Everyday Health is an Equal Opportunity Employer**

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