The VP of Client Success will be responsible for guiding, mentoring and inspiring a team of Client Success Managers. This role involves coaching and developing a world-class team that takes pride in creating an exceptional customer experience in a fun and enriching environment. In addition to leading a team, this role will help manage cross-functional process improvements and efficiencies by working closely with Sales Development, Marketing, Ad Operations, Product, and Analytics. You will play a major role in solving customer problems and growing our business by providing continuous support to the sales team, performing quarterly analysis of products, pricing, and inventory to ensure our business is at the forefront of the industry. This manager will be responsible for staffing a team of vertically aligned, strategic client success managers to ensure appropriate account coverage and campaign support during media planning, order creation, campaign delivery, billing and reporting. You will be the primary point of contact for service execution and will partner closely with the sales teams to ensure your teams are able to accomplish their responsibilities and exceed customer expectations.
What You’ll Do:
Who We Are
Ziff Davis, a subsidiary of j2 Global, Inc., is a leading global digital-media company operating in four core verticals: Technology, Gaming, Healthcare and Shopping. Its brands – PCMag, Speedtest, ExtremeTech, Geek, Toolbox, IGN, Everyday Health, AskMen, Offers.com, TechBargains, emedia and Salesify – produce and distribute premium content across multiple platforms and devices. Ziff Davis delivers advertising, performance marketing, data services and licensing solutions to thousands of clients worldwide. Ziff Davis publishes in 25 languages and successfully partners with local publishing operators across 114 countries.
Everyday Health, Inc. (subsidiary of Ziff Davis) is a leading provider of digital health marketing and communications solutions delivered through multiple channels, including desktop, mobile web, and mobile phone and tablet applications, as well as video and social media. Data and analytics expertise helps power our innovation engine to deliver content experiences and marketing and engagement solutions that drive better health outcomes. Everyday Health enables consumers to manage their daily health and wellness needs, healthcare professionals to stay informed and make better decisions for their patients, and marketers, health payers and providers to communicate and engage with consumers and healthcare professionals to drive better health outcomes.
What We Offer
Alongside a dynamic and fun working environment and on-going career development opportunities, Everyday Health offers top tier medical, dental and vision insurance options including membership to One Medical Group, fully-stocked kitchens with complimentary organic snacks and beverages, and a 401(k) plan with matched contributions. We also have a Flexible Time Off policy so you can take time off as you need it, a Commuter Benefits plan and employee discounts on various services, such as gym memberships and pet insurance.
**Everyday Health is an Equal Opportunity Employer**