Vice President, Client Success

US-NY-New York
Category
Sale - Support
Everyday Health, Inc.
Type
Regular Full-Time

Overview

The VP of Client Success will be responsible for guiding, mentoring and inspiring a team of Client Success Managers. This role involves coaching and developing a world-class team that takes pride in creating an exceptional customer experience in a fun and enriching environment. In addition to leading a team, this role will help manage cross-functional process improvements and efficiencies by working closely with Sales Development, Marketing, Ad Operations, Product, and Analytics.   You will play a major role in solving customer problems and growing our business by providing continuous support to the sales team, performing quarterly analysis of products, pricing, and inventory to ensure our business is at the forefront of the industry.  This manager will be responsible for staffing a team of vertically aligned, strategic client success managers to ensure appropriate account coverage and campaign support during media planning, order creation, campaign delivery, billing and reporting.  You will be the primary point of contact for service execution and will partner closely with the sales teams to ensure your teams are able to accomplish their responsibilities and exceed customer expectations.

Responsibilities

What You’ll Do:

 

Team

  • Manage a high performing team of Client Success Managers
  • Attract, hire, retain top talent to meet business growth objectives
  • Measure your team’s business results, track progress, identify trends, and develop tactics to ensure your team is meeting or exceeding established goals
  • Obtain ongoing client and partner feedback to assess team performance against business objectives
  • Provide mentorship, and career development to members of your team
  • Provide ongoing guidance, coaching and performance feedback to the team

 

Business

  • Build and implement business intelligence tools to measure team performance and identify areas for improvement
  • Partner with Sales and other internal teams to develop creative and strategic media plans and RFP recommendations to meet advertiser KPIs including pricing and targeting needs, working through negotiation rounds from beginning to close
  • Develop and refine the internal sales process, including leading training and maintaining all sales process documentation
  • Proactively work with sales to help them grow existing business and win new accounts
  • Work closely with research to develop processes around audience storytelling and campaign measurement
  • Establish best practices for campaign reporting
  • Execute projects involving quantitative analysis, industry research and strategy development
  • Perform quarterly pricing review of rate card
  • Track revenue and opportunities
  • Provide upfront packaging

Qualifications

  • 6+ years of digital sales, account management, and/or planning experience
  • 3+ years of people management experience
  • Skillfully balance the management of multiple projects simultaneously, exhibiting good judgment in how projects are prioritized.
  • Excellent client relationship skills, strong verbal/written communication skills. Deep customer empathy and ability to identify customer needs.
  • Strong organizational and adapting skills – able to work in a fast paced, deadline driven environment, while handling multiple projects simultaneously and management of employees
  • Familiarity with DFP, Comscore, Moat, Salesforce, and other related digital tools and platforms
  • Demonstrates proficiency in mathematical calculations and spread-sheet based analysis
  • Possesses both analytical and creative thinking skills, key to developing successful media plans for clients
  • Ability to establish and maintain effective working relationships with managers, employees, clients and third party vendors.
  • Can communicate clearly and concisely with other team members; must be a team player
  • Proficiency in Excel is a must
  • BA/BS degree, MBA or advanced degree a plus

 

 

Who We Are

 


Ziff Davis, a subsidiary of j2 Global, Inc., is a leading global digital-media company operating in four core verticals: Technology, Gaming, Healthcare and Shopping. Its brands – PCMag, Speedtest, ExtremeTech, Geek, Toolbox, IGN, Everyday Health, AskMen, Offers.com, TechBargains, emedia and Salesify – produce and distribute premium content across multiple platforms and devices. Ziff Davis delivers advertising, performance marketing, data services and licensing solutions to thousands of clients worldwide. Ziff Davis publishes in 25 languages and successfully partners with local publishing operators across 114 countries.

Everyday Health, Inc. (subsidiary of Ziff Davis) is a leading provider of digital health marketing and communications solutions delivered through multiple channels, including desktop, mobile web, and mobile phone and tablet applications, as well as video and social media. Data and analytics expertise helps power our innovation engine to deliver content experiences and marketing and engagement solutions that drive better health outcomes. Everyday Health enables consumers to manage their daily health and wellness needs, healthcare professionals to stay informed and make better decisions for their patients, and marketers, health payers and providers to communicate and engage with consumers and healthcare professionals to drive better health outcomes.

 

 

What We Offer

 

 

Alongside a dynamic and fun working environment and on-going career development opportunities, Everyday Health offers top tier medical, dental and vision insurance options including membership to One Medical Group, fully-stocked kitchens with complimentary organic snacks and beverages, and a 401(k) plan with matched contributions. We also have a Flexible Time Off policy so you can take time off as you need it, a Commuter Benefits plan and employee discounts on various services, such as gym memberships and pet insurance.

 

**Everyday Health is an Equal Opportunity Employer**

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