Director, Account Management

US-NY-New York
Category
Sale - Support
Everyday Health, Inc.
Type
Regular Full-Time

Overview

Overview

 

What to Expect, the world's best-known pregnancy and parenting brand, is seeking an experienced Director of Account Management. In this role you'll oversee a team of account managers who are responsible for media planning, campaign launch and delivery, campaign performance analysis and optimization, and client communication and satisfaction. Your goal is to ensure campaigns deliver and achieve client KPI's so clients renew and value What to Expect as a strategic partner. You'll be coaching and developing a world-class team that takes pride in creating an exceptional customer experience in a fun and enriching environment.

In addition to leading a team, you will help manage cross-functional process improvements and efficiencies by working closely with Sales Development, Marketing, Ad Operations, Product, and Analytics.

 

 

Responsibilities

About the Work: 

 

  • You'll attract, hire, manage, and maintain a team of high performing Client Success Managers

     

  • You'll provide upfront packaging and pricing for all new products

     

  • You and your team will regularly review overall business and client-level performance to identify trends, pinpoint weaknesses and put action plans together to ensure that we are delivering on client KPIs

  • You'll provide ongoing guidance, mentorship, and coaching to your team - creating an environment where feedback is a gift
  • You will be the primary point of contac for service execution and will partner closely with the sales team to ensure we exceed sales and customer expectations
  • You'll assist with account and campaign escalations, providing customer focused solutions

     

  • You'll drive ongoing and measurable improvements to the customer experience

     

  • Manage projects and programs related to improving service delivery to our SMB customers
  • You'll Perform quarterly pricing review of rate card and track revenue and opportunities

Qualifications

About You:

 

  • You have a strong background in Client Services and/or media planning
  • You have experience developing and implementing client success management workflow and best practices
  • You love (and are exceptional at) executing projects that involve quantatative analysis, industry research, and strategy development
  • You love data and crunching numbers. You have experience with Excel, pivot tables, vlookups and compiling and analyzing data cross numerous sources into a single report to uncover insights and make decisions and recommendations

About Us:

 

Ziff Davis, a subsidiary of j2 Global, Inc., is a leading global digital-media company operating in four core verticals: Technology, Gaming, Healthcare and Shopping. Its brands – PCMag, Speedtest, ExtremeTech, Geek, Toolbox, IGN, Everyday Health, AskMen, Offers.com, TechBargains, emedia and Salesify – produce and distribute premium content across multiple platforms and devices. Ziff Davis delivers advertising, performance marketing, data services and licensing solutions to thousands of clients worldwide. Ziff Davis publishes in 25 languages and successfully partners with local publishing operators across 114 countries.

 

Everyday Health, Inc., a wholly-owned subsidiary of Ziff Davis, LLC, is a leading provider of digital health marketing and communications solutions. Everyday Health attracts a large and engaged audience of over 46 million consumers and over 730,000 practicing physicians in the U.S. to its premier health and wellness properties, and utilizes its data and analytics expertise to deliver highly personalized content experiences and efficient and effective marketing and engagement solutions. Everyday Health enables consumers to manage their daily health and wellness needs, healthcare professionals to stay informed and make better decisions for their patients, and marketers, health payers and providers to communicate and engage with consumers and healthcare professionals to drive better health outcomes. Everyday Health’s content and solutions are delivered through multiple channels, including desktop, mobile web, and mobile phone and tablet applications, as well as video and social media.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed